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Wholesale Hats FAQ

We ship UPS to USA & Canada.  We ship United States postal Service (USPS) to Hawaii, Alaska & all over the world.  We accept Paypal, Visa, Master Card & American Express for payment. 

The Product

Are all hats stocked and available for immediate delivery?
With few exceptions, all hats are in-stock and available.
Customers will be notified immediately of any out-of-stock situations.

What does “Structured” and “Unstructured” mean?
These terms relate to the shape of the front panel of caps.
Structured caps utilize a stiffener behind the front panel (usually a material called ‘buckram’ which tends to keep the front panel more vertical). While unstructured caps can also utilize buckram behind the front panel, they more frequently have no stiffener and therefore offer a more relaxed fit.

What is a “Low-Profile” cap?
The terms Low-Profile and High-Profile describe the depth of the crown. A Low-Profile cap will ride higher on the head than the deeper crown of a High-Profile cap. Both types may be structured or unstructured.

What is a “Fitted” cap?
Most caps are adjustable with a rear closure of some type. Fitted caps have a stretchable perimeter and require no rear closure.

What is a “Trucker” cap?
“Truckers” are caps that have high buckram stiffeners behind the front panel(s). Trucker caps often have mesh rear panels.

What is a “Sandwich Bill”?
As the name implies, a sandwich bill has a contrasting trim color between the cap and under bill color. Embroidery that utilizes the ‘sandwich’ color can provide a very pleasing effect.

Can I combine colors or styles to get a better price?
Colors within a style but different styles may not be combined to obtain a better total quantity price.

Can I import hats directly?
The Company offers a direct import program which can produce some substantial savings on orders with as little as 576 hats with 90 lead times. For more information contact the Company directly.

Are stock embroidery designs copyrighted?
All designs in our stock embroidery library herein are copyrighted. They are for the exclusive use of WHOLESALEHATS.COM customers, and may not be copied or reproduced elsewhere.

Can I change a stock design?
Any design in our stock embroidery library may be color changed and/or resized slightly. Be careful not to exceed the size maximums. Normally the Company sews designs and name-drops in colors that compliment the product but special requests may be honored as well.

Can my own logo or design be embroidered?
Yes. The majority of the Company’s projects utilize customers’ logos. If no embroidery diskette is available (see “What is Digitizing” below), the Company’s In-house digitizers will convert the logo artwork to a digitized format that can be read by the embroidery machine. There is a one-time set-up fee to do so. (See “set-up fee” below.)

Is there a set-up fee?
Only if there is only artwork (no digitized embroidery diskette). In such cases there is a one-time charge – not to exceed $95.00 for creating the embroidery pattern and a machine-readable diskette. The embroidery design then becomes the customer’s property and, at the customer’s direction will be e-mailed to anyone without additional charge.

How do I send my logo or design for embroidering?
The easiest and fastest way is to e-mail designs in as high a resolution as possible, preferably 200 dpi or higher. Please email them to customerservice@wholesalehats.com. It can only be sent in one of the follow formats: .jpg, .bmp, .tif, .psd, pdf, .eps or .ai. Designs may also be mailed directly to the Company at: 39301 Badger St., Ste 600, Palm Desert, CA 92211

Embroidery

Do I get a mock up prior to production?

Yes, you definitely do get a mock up for approval prior to production, it just comes after the order has been confirmed and paid for.
Once your order has been confirmed and paid for we will have your art work reviewed by one of our artists. Once reviewed the art will be moved into the digitizing process where a digitizer manually converts your logo into an embroidery machine readable file, this is typically a 3-4 hour process, and something that is completed 1-2 business days after your order has been placed.
From there my art department will email you a complete mock up of the logo for your approval, this will include the logo in the digitized embroidery format, it will be in the chosen thread colors (or our artists best suggestions if no instructions are provided) art approval will also include the size and dimensions of the logo, and lastly the placement on the hat that you have requested -- all shown against the background of each hat color ordered so you can be confident that all is complementary.

As you can see there is quite a process and a lot of work on our end before the mock up comes into fruition, which is the only reason why we require the order to be confirmed and set prior to completing the above process.

What may be embroidered on a hat or cap?
The average size for embroidery on the center front of a baseball hat is 1-1/2 to 2 inches tall by about 4 to 4-1/2 inches wide. Maximum embroidery sizes range from 2-1/4 to 2-1/2 inches tall by 5-1/2 to 6 inches wide depending on the crown height and construction of the hat.

Embroideries on cap sides should not exceed 3-1/2 inches wide by 1-3/4 inches high. Cap backs with a closure have size limitations in both height and width due to the opening for the closure. It is generally best to arch lettering over the closure.

Visors cannot accommodate embroideries taller than 1-1/4 inches and wider than 4-1/2 inches.

Beanies can generally fit embroideries of 2 inches tall up to 5-1/2 inches wide depending on the beanie style. Beanies without a cuff can fit taller embroideries in most circumstances.

Bucket hats, Ivy caps, Army hats, Jockey caps and other styles can have specific size limitations due to limited crown height, bands, panels and how they are constructed.

Embroideries may have to be resized in some cases.

The Company will only embroider designs where ownership, copyright, and right to reproduction authority is clearly defined and legal.

What cannot be embroidered on a hat or cap?
Shadows, gradients, color fades and distressed effects are too complex for embroidery at the small sizes required for hats. Areas of color need to be solid.

Lettering that is too small and certain fonts that are too compressed or have serifs that are too small for a needle and thread to stitch. Lettering must reach a minimum of around 1/4 of an inch tall when the logo is sized appropriately for a hat. Some fonts may require a larger size if they are detailed or compressed. Some fonts may need to be replaced if they are not suitable for embroidery.

Excessive outlines on lettering or shapes are often not possible due to the width of the outlines, height of the letters, and available space. Outlines also double or in some cases triple the stitch count.

What is “Direct Embroidery?”
Direct embroidery is simply embroidery that is applied after the cap or hat has been constructed. It customizes and identifies the hat by incorporating a customer’s own name, design or logo.

What part of a hat can be embroidered?
We have provided drop-down menus listing the available embroider-able areas for each style. With the exception of visors that can only be embroidered on the center front panel, most hats and caps can be embroidered on all four sides.

Can I place more than one embroidery on a hat or cap?
Yes. Up to 4 embroideries may be ordered for a hat or cap—Center front, Right side, Left side, and Back. One standard embroidery location up to 6,000 stitches  is included in the prices shown. Each additional embroidery location will add $3.45 for orders of 2 dozen, or $2.10 for 3+ dozen to be added to the basic price. (Visors may only be embroidered on the Center Front.)

What is digitizing?
Digitizing is a process, where an artist manually converts a computer generated logo into an embroidery machine readable file. It requires both a special software program and trained artist to achieve the embroidery stitch format that can be read by the embroidery machines. Thus, the one time $95.00 digitizing fee per logo. This is a one time fee and the file becomes your property upon completion. It is also something that we will retain on file for all future reorders!

Will my embroidery look good?
Generally caps and hats love embroidery since there is little stretch to the fabric during the stitching process. Only when letters are too small (less than 1/4”) or when backgrounds are completely filled underneath lettering, or letters contain outlines can problems occur. Also since embroidery uses thread, color changes cannot occur gradually. Usually however accommodations can be made that will enhance the embroidery while retaining the character of the design. The Company’s design staff will contact customers when there are design issues.

How do I send my embroidery diskette?
If you have used an embroiderer previously and have your design already digitized, simply ask the embroiderers to email that design in a “.dst“ format. This is a universally recognized format for transporting digitized embroidery. It is not necessary to send the actual diskette unless you cannot contact your previous embroidery company.

Production Damage Allowance
As a wholesale company offering custom products, all embroidery orders are subject up to a 2% allowance for pieces damaged during production. Please order accordingly.

Embroidered/Printed Patches
Please note any patches purchased and not adhered to hats will be shipped along with the hat order.

Ordering

How long does it take to process an order?
Orders for blank hats will be shipped within 2 business days after payment has been received. Cutoff time for expedited shipping on blank orders is 12:00pm PST. Embroidered items will be sent within 2 weeks after art has been approved by customer, but can be shipped within just 3 days following payment processing—see “rush fee” below.

Rush Fees
Rush fee's can be added to your embroidery orders to cut down the Standard production time included with the order, to meet a specific date for your event or just have a little bit sooner. See the options below:

Priority: $35.00, order ships 7 business days from art approval


Expedited: $50.00, order ships 5 business days from art approval


Urgent: $75.00, order ships 4 business days from art approval


Critical: $100.00, order ships 3 business days from art approval.

Expedited shipping may also be used to in conjunction with our rush services to receive your order even sooner.

What time must my blank order be submitted in order to be shipped the same day?
Orders must be received by 11:00 a.m. to be shipped the same day.

Can my order be changed after being submitted?
Orders cannot be changed once they have entered the production process. It is usually too late to change an order because production begins immediately upon receipt. However, customers wishing to change an order are urged to immediately call our Customer Service Desk at 1-800-745-1667 and we will endeavor to accommodate change requests.

Can I cancel my order?
Upon receipt all orders are immediately entered into the production process. Therefore cancellations can only be accepted upon payment of a $25.00 or 25% cancellation fee (whichever greater) and 100% of any and all art or digitizing fee's prior to the order being shipped. Blank item orders can not be canceled.  Sample orders can not be returned..

General

What shipping methods are available?
UPS Ground, UPS 3-Day, UPS 2-Day, UPS-Next Day—PM Delivery and UPS Next Day—AM Delivery. Freight charges are calculated based on the cartoned weight of the shipment. The charges, depending on the UPS services requested, are automatically posted on orders. USPS Priority and Parcel Post shipping is available for customers in Alaska and Hawaii only.

How is my freight calculated?
Freight is calculated using many factors automatically based on the UPS published rates (by type of service, delivery address type and dimensional weight) based on estimated carton(s) weights.

What method of payment can I use?
For U.S. and Canadian orders we accept Checks, Master Card, Visa, Discover, American Express credit cards and debit cards.

Is there sales tax?
No sales tax is charged to any customers outside of California.  For California residents that have a California Resale Number no sales tax will be charged.  If you live in California and do not have a California Resale Number sales tax will be charged.  All tax, duty and brokerage costs will be the customers responsibility.

What are the hat sizes?
Generally once a child reaches 9-10 years of age they have what is considered an adult sized head, and can wear adult sized hats. This of course varies by child and head size, much in the same way that adult head sizes vary. As a general rule of thumb, the below age ranges determine hat size one would wear, please note that this chart fits most, not all, and there will be exceptions:

Infant Sizing: 1 month-1 year old
Toddler Sizing: 2-4 years old
Youth Sizing: 5-9 years old
Adult Sizing: 10 years+

What is your return policy?
The Company unconditionally guarantees that its products are manufactured to the highest standards.  Defects in materials or workmanship will entitle customers to receive a return authorization and, at our option, a replacement, credit or refund.  All claims must be made within five business days of receipt of goods. We continually endeavor to make sure our website is as accurate as possible in depicting all hat colors and tones, but do note with different monitor settings and calibrations they can vary from one screen to the next, leaving a small margin for change. Please take this into consideration when ordering.  There will be a 25% restocking fee incurred plus freight with any return. All returns require a Return Authorization number given by WholesaleHats.com.  Any returns received without a Return Authorization number will not be accepted. If you need to initiate a return please email returns@wholesalehats.com. Customers are cautioned to be extremely careful when approving the Art Approval when ordering custom embroidery as the Company can only assume that the spelling, punctuation, etc., requested is correct and the way the customer wants it.  Unfortunately, products cannot be un-embroidered.

What is your embroidery production capability?
The Company has in-house 169 state-of-the-art embroidery heads for production.  Giving us over 1000-piece-per-day production capability.  Most machines have 12 heads operating simultaneously to produce any given design. Note: Quantities are required to be ordered in dozens for this reason.

Do you have a catalog?
This web site is our only catalog. Products can be displayed to be more easily seen on a computer screen. When products are added or changed, the web site immediately reflects such changes. The web site therefore is always up to date. A catalog would only add an unnecessary cost to the products.

Will a salesman call me?
No. Our only salesman is the web site. Therefore no sales costs need to be added to the price.

Security

What will you do with my information?
Absolutely nothing. Information in our files remains closed to any outside party.  It will not be sold, conveyed, or in any other way made available to a third party for any purpose whatsoever. Further, Yahoo has a privacy policy to which we fully subscribe. It can be viewed in its entirety by click on “privacy policy” on the task bar.